Refund & Returns Policy
We want you to feel 100% confident in using our services. That is why we offer a 14-day returns policy. Here's how it works:
If you are not satisfied with your purchase for any valid reason, simply call our customer services department 01925 948300 as soon as you have received your goods and explain that you wish to return the product. You may also contact us by email at info@eliteaestheticswholesale.co.uk.
No refunded will be honoured if the product(s) has been opened, used or damaged (including damage incurred during transit).
No replacement or refund will be honoured if it's been 14 days from dispatch date. Replacements will under go investigations and any decision made will be down to the discretion of Elite Aesthetics Wholesale Management team.
REFUNDS:
- All refunds are down to the discretion of the Elite Aesthetics Wholesale Management Team.
- We don’t take any responsibility for any orders being delayed during transit with our delivery partners. Any delays won’t be issued a refund unless this is authorised by management. (This includes all delivery options, Pre-timed options and international)
- Elite Aesthetics Wholesale is not responsible for any loss of income due to non-delivery or late deliveries.
- Any products that are due a refund needs to be returned to us unopened before we can issue a refund.
- If buying for business use we are rightfully able to decline all refund requests.
- Any products that are faulty will be investigated and no refund will be issued until the investigation has concluded, if we find a batch problem a refund will be issued. A refund is also down to management.
ALL REFUNDS CAN TAKE UPTO 3-5 WORKING DAYS TO ARRIVE BACK INTO YOUR ACCOUNT FROM THE DAY OF PROCESSING.
RETURNS:
- We are unable to accept the following products as returns:
- Needles/Cannulas or products used to inject
- Dermal fillers, fat dissolving products, meso therapy products or products used in aesthetic or beauty treatments
- disposable single use products like gloves, aprons etc…
- PDO COG & MONO threads
- All products need to be returned in the state it was dispatched to you.
- Any returns requested by yourself would need to be covered by yourself or if a reimbursement has been issued from Management.
- Once you have notified or spoken to our customer service team about returning your items please post them to:
Elite Aesthetics Wholesale, Unit 8 Guardian Point, Guardian street, Warrington, WA5 1AU
- Unfortunately, we do not offer a free-post return service and can’t cover your costs of returning the items to us. You are liable for ensuring the items arrive back to us undamaged, so we recommend you pack the items well and use a recorded delivery service.
